Account Settings

Account and profile settings

This post covers the information required regarding your account information, account access, and also verification. If you have inquiries associating with exactly how to alter your place, username, or e-mail address, this is the best short article! We likewise look at possible factors for reduced data, account closure, why accounts are restricted or obstructed, resetting your safety and security concern, and also verification.

My account information

1. Exactly how to change your location:

Your location is set when you register your account and is identified according to the country from where you sign up. The very same relates to the phone confirmation process. If you validate your phone from a different area, the area might alter after finishing the verification procedure.

If the location on your account seems incorrect, please contact Client Support.

2. Exactly how to change your username:

As your username is your one-of-a-kind identification on Taskpecker, it can not be changed. If you would love to utilize an additional username, you will certainly require to shut your account as well as develop a brand-new one.
If you would like to make use of the e-mail address associated with your current account for your new account, please adjustment this e-mail address to a various one before shutting the account. When you have effectively transformed the e-mail address in your existing account first, you can after that proceed and close the account.
3.1. To change your e-mail address:
Go to your Account > Settings.
Enter your brand-new e-mail and then click Save.
You will receive an e-mail to your present email address asking for that you verify the adjustment.
Once the modification is verified, you will get another email to your new email address finalizing the change.
3.2. If you have actually finished the phone verification procedure as well as your telephone number is verified, the procedure of transforming your e-mail address is:
You will get an email confirmation of your new e-mail address.
Click on the web link in the email to proceed.
After clicking on the web link in the confirmation e-mail, you will certainly obtain an SMS phone code to wrap up the change.
To shut your account, most likely to your Profile > Settings.
If you do not have access to your current e-mail address, complete the phone confirmation process in order to obtain the confirmation message to your new email. Discover more about how to confirm your phone.

4. Reduced statistics

A common question we obtain from individuals is "Why are my statistics dropping?"
In order to make clear how statistics are determined please note that your data are determined based upon only the last 60 days of activity on your account This suggests that all orders 60 days or older are not considered when evaluating your performance.
What this implies is that your statistics are not static and, however, are most likely to fluctuate nearly on a daily basis due to old orders being eliminated and also new orders being added. If no new orders placed or no old orders are removed, your Order Conclusion Rate will certainly reflect this.
Your Feedback price and also on-time shipment prices change in the same way. For example, allow's claim you have 3 Completed Orders as well as one Cancelled Order. This brings your Order Completion Price to 75%. If one of those three Completed Orders leaves the 60-day restriction duration, then you would technically (according to the Order Conclusion Price figure) have just 2 Completed Orders and one Cancelled Order. This properly suggests that your score will certainly drop to 66%, without having any new orders, simply due to the fact that one order has actually left the 60-day window.

5. Closing your account.

Before you go, please realize that by deactivating your account, you might lose all the details pertaining to your collective task on Taskpecker.

To deactivate your account:

Most likely to your profile settings > Account deactivation > Choose your reason to deactivate > Deactivate Account.
If you have funds in your account (as a result of completed orders) please make certain to withdraw them before altering your email address. If the funds in your account are from terminated orders you positioned as a customer, you might request a refund.
If you would love to use your existing email address for your brand-new account, you have to change the email address on your existing account first, and afterwards close the account

Accessing my account

1. Blocked account

If you locate that your account is obstructed, and also are unclear why this implies that your account was examined by our Trust fund & Security group, and also it was considered required to completely disable your account

When your account is blocked, you will not be able to log into If you have any funds available for withdrawal 90 days from the day your account was handicapped, you will certainly obtain an email with instructions describing exactly how to take out these funds. This email will certainly be sent instantly as well as there is no demand to call Customer Support in this instance. For more information, see our Regards to Service.

2. Restricted/disabled account.

This can occur when extra verification to your account is required or your account has actually been flagged for offenses of Taskpecker's Regards to Service.

3. Triggering a limited account.

In order to do this, please get in touch with Consumer Assistance.

4. Resetting your safety inquiry

In order to do this, please contact Customer Support. You will need to validate your telephone number as well as other account information.

Validating my account

1. How to change your contact number

Go to your profile setups.
In the "Phone Verification" section, click Edit. Here, you will be asked to address your safety and security inquiry, supply your old phone number, and after that enter your brand-new number.
You ought to after that receive a code by means of SMS to the brand-new phone number entered in order to verify your account.
You do not need to have access to the old phone registered on your account, you just need to understand the number. The code is sent to the brand-new number being signed up. If you don't remember your old telephone number or your protection question, please get in touch with Customer Support.

2. Exactly how do I confirm my identification?

At Taskpecker, we're always doing our finest to keep our area risk-free for every person, which is why we regularly ask Sellers to confirm their identity with an official federal government ID. We will only ask you to do this as soon as.
You will need to include a photo of a main government ID (vehicle driver's license, passport, and so on) from a list of papers available to you depending upon your nation of house.
After posting your ID, you'll be asked to take a selfie. Your selfie and ID need to match and also belong to you in order to finish the procedure. To learn more, see Confirming Your Identification.

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