Payments FAQ






I'm having issues with my payment

Why is my payment failing?
There might be a record of a pending deal on your bank declaration when the deal with the card approach does not prosper (mistake shows up on the checkout). This happens because the consent request was sent to the banking organization. In case of an error/failure, Taskpecker is ensuring to cancel/void the authorization. Relying on processing time by the certain bank, the funds from cancelled/voided permissions should be put back on your card within 2-7 days.
Cancellation/voiding of the permission is not the like refund, so there won't be record of the refund on your financial institution statement. The funds originally reserved/held by the financial institution for the purchase will simply be released back to your card's balance.
There might be a record of a pending deal on your financial institution declaration when the deal via the PayPal approach doesn't be successful (error shows up on the check out). PayPal handles this as necessary by launching the initially reserved/held funds. If this does not occur, we advise connecting to PayPal directly.
When a repayment fails, we suggest examining the following:
Did you input your card info correctly?
Is your card presently legitimate?
Is there a limit on your card?
Did you contact your financial institution to see to it you are able to make payments to a global company based in Israel?
What are my choices?
Please call your Charge card firm to ensure there isn't an issue with your account
If you attempted a payment through PayPal, we advised getting in touch with PayPal to request for clarification why the payment did not go through
If you made use of a Credit Card, you have the alternative to utilize Paypal instead
If you made use of Paypal, please attempt utilizing a Charge card that is not affixed to the exact same financial organization
If you attempted to buy only as soon as, after that you might wish to try again
Do not strike 'return' button on web browser or refresh the web page. To try once again, start the check out procedure from the start
If you have actually tried all of these options and whatever is working with your end, but the payment has actually still not gone through effectively, you can contact our Client Support group for added assistance.

Why was I billed two times?
There can be a couple of reasons that a settlement experienced greater than as soon as.

The check out session was disrupted or the task was repeated by clicking the back arrow in the browser or by refreshing the page. Clicking 'return' or freshening on the check out web page is not recommended.
The repayment button was pressed two times. When there are several efforts to position an acquisition often the settlement cpu will license several efforts creating the card to be charged two times.
If you were billed more than once, please contact our Consumer Assistance group for added aid. To accelerate the procedure, please have the adhering to available:

For the payment via PayPal:
Your username or e-mail
PayPal Transaction ID #.
Amount of acquisition.
Taskpecker order number (beginning with "FO").
For the settlement via credit/debit card approach:.
Your username or email.
First 6 varieties of the card (card container).
Last 4 of the card.
Amount and date of purchase.
Taskpecker order number (beginning with "FO") or without the order number if the order was not produced.
To find out more on types of payment techniques allowed on Taskpecker, click Available-Payment-Methods.



Viewing your account balance

You can watch your Taskpecker account balance to watch incomes, repayments, Taskpecker credit reports, and extra.

To view your account balance, click your account image and afterwards Setups > Equilibrium.
Right here you can check out the following:
Your current Taskpecker equilibrium.
Your earnings on Taskpecker.
Your repayments, which are funds that were credited back to your account for terminated orders.
Previous reimbursements, for any canceled orders you positioned prior to January 1st, 2019.
Keep in mind: These do not consist of service fees and taxes; consequently you will be exempt from these fees when positioning a new order.
Taskpecker debts, or funds you can just use when purchasing services on Taskpecker, within a minimal amount of time.
Credit reports released by Taskpecker (Taskpecker Credit scores) expire after 90 days of being released.
If an order acquired using Taskpecker Credits is terminated, the reimbursement will not include the amount paid for with Taskpecker Credits.
Taskpecker Credits can only be utilized to buy Proposals on Taskpecker. They are not qualified to be moved for withdrawal or a repayment carrier account.
For more details, please check Taskpecker's Settlements Terms and Conditions.
This information is upgraded every few minutes.
You can additionally click the Obtain Taskpecker Credits button to refer a close friend to Taskpecker and also obtain credit reports to buy the freelance services you need.


Available Payment Methods

The payment methods available on Taskpecker are:


Credit/Debit Card: You can make acquisitions using any kind of major credit/debit card.
PayPal: You can pay with PayPal. You also have the choice to attach your PayPal account with your Taskpecker represent a quicker look into.
Apple Pay: If you are making use of Taskpecker's iOS mobile application, you can make acquisitions utilizing Apple Pay. This is restricted to the countries where this feature is readily available. See right here to see the checklist of nations where it is offered.
Google Pay: If you are utilizing Taskpecker's Android mobile application, you can make acquisitions using Google Pay. This is limited to the nations where this attribute is available. See below to see the list of countries wherein it is available.
Wire Transfer: An electronic repayment solution for transferring funds by cable. As an example, with SWIFT, the Federal Get Wire Network, or the Clearing Up Home Interbank Payments System. This repayment method is presently offered just to Taskpecker Service clients.
suitable: iDEAL is an electronic banking settlement technique in the Netherlands that enables users to pay making use of straight online transfers from their savings account.
GiroPay: GiroPay is an electronic banking repayment approach in Germany that enables customers to pay using straight online transfers from their bank accounts.
Sofort: Sofort financial is a real-time bank transfer payment method that users based in Austria, Belgium, Germany and Switzerland can use to transfer funds directly to sellers from their bank accounts.
Boleto: This repayment technique is readily available in Brazil, enabling offline cash money settlement for on the internet solutions.
OXXO: This voucher-based payment technique is readily available in Mexico, enabling offline cash repayment for on-line services.

Note: Some nations on PayPal's list may not be accepted by Taskpecker. For even more, see the checklist of countries that accept PayPal.

Using your Taskpecker Equilibrium
If you have funds in your account balance, they will be automatically applied to your next purchase. If the acquisition is for a greater quantity than what you have readily available in your balance, you can utilize an additional source of settlement to finish the acquisition.

On the check out page, you will see the total amount due, how much you have available on your individual balance, and also if the purchase is for even more, just how much demands to be paid for with another payment resource (PayPal or Credit card).

Keep in mind: If you are buying as a member of a team account, you will certainly not have the ability to use a 2nd settlement source. In these cases, if the purchase is larger than the amount in your balance, you might just make use of one repayment resource.

Why is my recommended repayment method not available?
The settlement providers you see on the check out web page are those offered to you depending on your country of home. We are restricted by the listing of nations where our third-party payment carriers supply solutions. We are regularly including brand-new repayment methods so remain tuned for updates.

Exactly how do I make a cash down payment to my account?

Right now, we don't have the choice for customers to pack funds right into their Taskpecker equilibrium. The reason why some accounts have an available balance is that they have actually gained revenues, they have reimbursements from terminated orders or funds included by Taskpecker as credit ratings.

Note: Cash money deposits can be made on Taskpecker Service accounts.
If you are having payment concerns, please see our article I'm-having-issues-with-my-payment.



Taskpecker Refunds

Taskpecker Refunds
While any kind of refund process might seem intimidating at first, we wish to guarantee you that we are here to make your reimbursement process as simple as well as smooth as possible, regardless of the reason for the reimbursement. Please see all refund details listed below.

Canceled orders as well as reimbursements
If your order was terminated, the funds will certainly be credited to your Taskpecker Balance. This is due to the fact that Taskpecker does not automatically procedure refunds to your settlement company after an order's termination.

Discover your returned funds in your Taskpecker Balance by just opening your Taskpecker account. You will see the attributed funds just beside your account picture, in the top right corner.

Note: If the order was put utilizing a Taskpecker for Business account, the funds will certainly be credited back to the Business account's Equilibrium.

Straight refund timeline
As soon as a reimbursement is launched, the reimbursement will take different amounts of time to show depending on which technique you have selected to receive the funds, i.e PayPal or Bank card.


Reimbursements made to PayPal are generally finished within 1 day of the request being refined by Client Assistance.

Credit Card

Reimbursements made to Credit report Cards take somewhat longer due to the card issuer's processing time. Generally, bank card refunds are completed within 7 to 10 days of the demand being processed by Consumer Support. However, in extreme cases, it can take up to two weeks.

See right here for more information on straight reimbursements

Insufficient reimbursements.
If the funds attributed to your payment carrier appear to be insufficient, remember that Taskpecker orders are refunded to your Taskpecker balance, and also occasionally those funds are recycled for new acquisitions. Because of this, the funds that are attributed to your payment company may seem incomplete.

Please make certain to inspect your latest orders to confirm if they were spent for utilizing your Taskpecker balance.

If you have any type of issues regarding your account equilibrium, please make certain to get in touch with Client Assistance.

Reimbursements to a different card or PayPal account
At the moment, we are only able to reimburse the funds to the original payment resource made use of to refine the settlement. Taskpecker is unable to transform the card or PayPal account to where the funds will be credited.

Refund currency
If you paid for your order utilizing a currency other than United States bucks, your reimbursement will be refined in the same money as well as amount made use of for the payment.
For any type of more questions or problems relating to your reimbursement, please contact Client Support.



Using your local currency on Taskpecker


Relying on where you remain in the globe, Taskpecker displays numerous worldwide currencies. While the preliminary money you see is dependant on your location, you can constantly transform the money displayed easily as well as easily.

Display currency
To alter your screen money:
Click on your profile image, and on the drop-down menu, you will certainly see a language and money just underneath Setups.
Click on the language and, from the drop-down menu, select your recommended language.
The exact same procedure relates to picking your recommended currency
Once you have actually picked your favored language as well as currency, don't fail to remember to click Conserve!

Transforming your currency.

When you buy a Job, you will certainly be charged according to your picked display screen currency. To alter your screen currency please click your account image and also pick the "language and also currency" menu. Pick your favored language as well as currency from the drop-down menus and also click save.
If the screen currency you choose isn't sustained by our payment processor, you will be butted in U.S. dollars.

If you want to watch your balance in UNITED STATE dollars as well as are currently checking out Taskpecker in your regional money, location your mouse over your equilibrium amount next to your username.

If your display screen money is the Israeli New Shekel (ILS), bank card repayments will be made in UNITED STATE dollars.

I paid with a currency apart from United States dollars. Will my reimbursement be processed in the exact same money?
Yes, your refund will be processed in the same money, and of course, the exact same amount, as used in your preliminary repayment.

Why is the amount I'm being billed higher when I pick to utilize my regional currency?
All prices that show up on Taskpecker are based on their initial US$ price as well as, as a result, non-US$ money prices might alter daily, according to exchange rate fluctuations. This rise might also consist of conversion costs.

However as customers, you will certainly constantly have the option to pay in US$ by transforming your picked showed currency.



Using your Taskpecker Balance and how it is applied

If you have funds in your account balance, they will be immediately related to your next purchase. If the purchase is for a greater quantity than what you have offered in your balance, you can use an additional source of repayment to complete the acquisition.

On the check out page, you will see the overall amount due, how much you have available on your personal balance, as well as if the acquisition is for even more, just how much requirements to be spent for with another settlement source (PayPal or Bank card).

Why was my Taskpecker equilibrium utilized?
Your Taskpecker balance is the very first settlement resource utilized to put a brand-new order. If the funds are insufficient, you will certainly be asked to finish the settlement with a settlement resource such as a Credit Card or a PayPal account.
Why was my card charged if I have a Taskpecker balance?
Your Taskpecker equilibrium is the first payment resource utilized to place a new order. If the funds are insufficient, you will be asked to complete the repayment with a settlement resource such as a Charge card or a PayPal account.



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